Legal

Account and data deletion

This page explains how to have your ClickFix account and the data held in ClickFix deleted, and when data received from connected Meta channels (Facebook Messenger, Instagram, WhatsApp) is deleted. Requests are handled free of charge and within 30 days at the latest under Turkish data protection law (KVKK No. 6698).

Last updated: 28 October 2026

Deleting your ClickFix account

Sign in; in the web app go to the “Delete account” section of your Profile page, in the mobile app to “Delete account” under Settings.
Enter the 6-digit confirmation code we email you and confirm the deletion.
Once confirmed, you are signed out on every device, the account can no longer sign in and we send you a confirmation email. If you signed in with Apple, the app's Apple authorization is revoked as well.
After the account is closed, your name and email address may still appear in the history of the businesses you were a member of. To have these removed completely, write to destek@getclickfix.com from your registered email address.

Business (organization) data

Businesses using ClickFix are the data controllers of the conversations with their customers; ClickFix processes this data on the business's behalf and instructions.
Organization admins can export a customer contact's data with the KVKK tools: the contact record, conversations, messages, attachments, AI processing records and consent records are packaged into one ZIP file.
An erasure request made with the same tools deletes the contact's identity and channel identifiers, permanently deletes message contents and attachments, moves the conversations to an anonymous contact and removes them from the search index.
Admins can also set a retention policy: closed conversations, attachments and AI records are deleted or anonymized automatically every day once the configured number of days has passed.
To close an organization and delete its data entirely, write to destek@getclickfix.com as the organization owner. Access to the organization is closed and customer, conversation and message data is deleted with the same tools; invoices and payment records that the law requires us to keep are retained only for the statutory period.

If you contacted a business that uses ClickFix

If you wrote to a business that uses ClickFix through WhatsApp, Instagram, Messenger, Telegram, email or web chat, you can ask that business to delete your data.
You can also write to destek@getclickfix.com directly; tell us which business you contacted, on which channel and with which username or phone number. We verify the request together with that business and complete the deletion with the KVKK tools.

Facebook, Instagram and WhatsApp data

When a business connects its Instagram, Messenger or WhatsApp account to ClickFix, ClickFix receives only the messages sent to that account and their attachments, the sender's user ID and display name on that channel (on WhatsApp, the phone number) and the access token Meta issues for the channel.
Access tokens are stored encrypted per organization and are never sent to the browser.
When the business removes the channel on the Channels page, the connection ends immediately: stored access tokens are deleted, the channel is marked disconnected and new notifications from that channel are no longer processed.
Messages received before the disconnection stay in the business's inbox until the business deletes them with the KVKK erasure tools or a retention policy. We also delete them on request.
If you are a Facebook, Instagram or WhatsApp user and want your data deleted, email destek@getclickfix.com with the subject “Data deletion request”, including your username or phone number and the business you contacted. We email you once the deletion is complete.

Timelines

In-app account deletion takes effect as soon as you enter the confirmation code.
Requests made by email are completed free of charge within 30 days at the latest, as required by Article 13 of the KVKK.
Export download links are valid for 7 days; after that the file is deleted automatically.
We may ask for additional information to verify your identity; sending the request from your registered email address speeds this up.

Contact

For account and data deletion requests: destek@getclickfix.com